虚拟品牌社区中知识获取方式对顾客参与的影响研究
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国家社会科学基金重大项目(12&ZD205);国家自然科学基金(71072019);国家自然科学基金(71502006);国家社会科学基金项目(14BGL066)


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    摘要:

    品牌社区作为企业宣传品牌和获取顾客的重要渠道,但其中大部分会员并不活跃。为了解决这一问题,基于调节匹配观点,探讨了两种知识获取方式(知识获取过程视角)和两种调节焦点(促进型和防御型)之间如何匹配,从而更有效地促进顾客的参与意向和行为。通过167份顾客问卷和客观数据得知,大部分假设得到了验证。结果发现,调节匹配(促进型和动态知识获取方式、防御型和静态知识获取方式)促进了顾客未来参与意向,而调节不匹配(防御型和动态知识获取方式)阻碍了未来参与意向。

    Abstract:

    A name brand community functions as an important way to advertise products of an enterprise and win their consumers, but most of the members are not active. To solve this problem, and based on the view of adjusting match, the author explores two ways of acquiring knowledge (the perspective of knowledge acquisition) and how to match the two ways of adjusting focuses (promoting type and defensive type) in order to encourage consumers to participate in the action. We come to learn through 167 consumer interviews and objective data and most of hypotheses have been verified. The results indicate that the adjusting match (promoting type and dynamic way of acquiring knowledge, defensive and static way to acquire knowledge )promotes consumers to have the intention to join in while the unmatched adjustment (defensive and static way to acquire knowledge) discourages consumers to have such an intention to participate in the activity.

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王永贵,赵宏文,马双.虚拟品牌社区中知识获取方式对顾客参与的影响研究[J].审计与经济研究,2016,(5):

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  • 在线发布日期: 2016-09-08
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